Lingo.
Speech analytics
for the enterprise.
Real-time call monitoring, automated QA, sales-propensity scoring, collection analytics. 22 Indic + 40 foreign languages with code-switching, voice biometrics, and real-time agent assist. Already in production across BFSI, healthcare, telecom, and contact centers.
Five high-ROI deployments. $19.4B addressable market.
Sales call analytics
USD 4.2B · 8.2% CAGRVoice-based outbound calls focused on customer acquisition, lead conversion, and upselling. Real-time call monitoring, lead scoring, CRM integration, talk-to-listen ratio tracking.
Service call analytics
USD 6.5B · 7.9% CAGRInbound/outbound calls for issue resolution, service requests, and customer support. Sentiment analysis, real-time agent assist, topic segmentation, silence detection.
Quality analytics (QA automation)
USD 3.1B · 9.4% CAGRAI-driven analytics for QA scoring, sentiment, SOP adherence, agent performance. 100% call audit automation. Sentiment, silence, overlap tracking. SOP scoring. QA dashboards.
Collection call analytics
USD 2.2B · 8.7% CAGROutbound calls for recovery of pending dues, reminders, settlement negotiation. Emotion & stress detection, real-time compliance alerts, call disposition tracking.
Compliance monitoring
USD 3.4B · 8.9% CAGRConversation monitoring for regulatory compliance, risk triggers, adherence. Compliance keyword spotting, regulation-based tagging, consent & disclosure tracking, risk reports.
$19.4B across five deployments.
Everything a contact center actually needs.
Live speech recognition
Real-time transcription with under-300ms latency for instant insights and agent assist.
Audio summaries
Distill long calls into actionable highlights — dispositions, key moments, action items.
Code-switching
Handle conversations that switch between languages mid-sentence — common in Indic markets.
Auto-translation
Cross-language analytics. Run sentiment in English over a Hindi-English-Tamil call seamlessly.
Voice biometrics
Authenticate callers without security questions — enhances trust and reduces handle time.
Emotion recognition
Audio-video sentiment, stress, and tone modulation analysis for high-stakes interactions.
Where org-wide beats single-team SaaS.
| Dimension | Lingo | Gong / Chorus | Clari |
|---|---|---|---|
| Core focus | Org-wide conversational intelligence | Sales coaching | Revenue forecasting |
| Stack position | Horizontal intelligence layer | Sales application | Revenue ops layer |
| Conversation types | Sales, support, CX, compliance | Sales meetings only | Sales data + calls |
| Workflow dependency | Workflow-agnostic | CRM-centric | CRM-centric |
| Language support | Global + 22 Indic | Mostly English | Mostly English |
| Deployment | Cloud · hybrid · on-prem | Cloud-only | Cloud-only |
| Revenue ceiling | Platform-scale ARR | Per-team SaaS | Per-function SaaS |